Payment

It depends on a tour and any extra cost such as levies is described and mentioned in our product page so please read our tour product page carefully.

We normally require our customers to print out a tour voucher we send in a confirmation email. Please let us know if you can’t print it out so we can send your voucher to the tour operator.

Please contact us if you would like to organise a private tour so we can ask you details on your desired trip, date of travel and
the number of passengers. We will then give you a price for your private tour.

Preparation

Cairns has a tropical climate and the summer lasts from December – April, whereas the winter lasts from May – November.
During the summer time, the temperature is about 28-32 degrees, and the winter time is about 15-26 degrees.

Wear whatever is comfortable throughout the year but it is preferable to bring jumpers to tours in winter time as it can get chilly in the morning and at night.

Each tour requires different things to bring so please have a look at our tour product page to find out what you need to bring to your tour.
Please be aware that some tours include lunch and some do not.

Reservation

Any bookings cancelled by the customer within 72 hours of departure will be subject to a 100% cancellation fee.

In the case of a cancellation or a refund, the credit card refund fee of 3% is to be deducted from the refund amount for any reason.

All refunds will occur in the local currency and refunded to the same credit card used for the payment of tours. Dr. Tours is not liable for the difference caused in the amount refunded from the original amount paid due to fluctuations in exchange rates

After you make a booking for a tour, we will contact the tour supplier and get back to you with all tour details as well as your tour voucher.
Please be aware that your booking is not complete until we send you a confirmation email. If you don’t receive a confirmation email, please contact us.

Weather

The tour operator will either contact us or directly contact you to inform cancellation. Please assume your tour is going ahead unless notified.